Kitchen Director

The Kitchen Director is the senior-most manager at a Frontier Kitchen facility, responsible for site-level leadership, property management, and member success. This is not a culinary or food service role—rather, it is a strategic sales and operations management position ideally suited for individuals with experience in coaching, property management, business development, and customer service.

The Kitchen Director ensures the kitchen operates at full capacity, maintains strong member relationships, and delivers exceptional support and accountability to entrepreneurs using the space. This role reports to the Director of Operations or a designated corporate representative.

The candidate we are looking for will have a background in Property Management and Sales and an interest in Education and/or Coaching.

Core Responsibilities

Sales & Membership Management

- Manage all incoming leads: answer inquiries, schedule and conduct facility tours, and convert leads to active members.

- Counsel prospective entrepreneurs on Frontier Kitchen’s value, processes, and expectations.

- Ensure CRM data is consistently accurate and up-to-date.

- Evaluate applicants and current members for cultural and operational compatibility.

- Maintain maximum kitchen occupancy by meeting or exceeding membership and sales targets.

- Generate and manage contracts, monitor space allocations, and perform weekly audits of shelving and invoicing.

Member & Community Relations

- Serve as the main point of contact for members, ensuring exceptional service and professional guidance.

- Conduct business consultations and provide coaching for growth, operations, and kitchen logistics.

- Hold members accountable to their agreements, policies, and shared space etiquette.

- Foster and maintain relationships with local health departments and regulatory authorities.

- Review member compliance documentation and assist with regulatory understanding when necessary.

Staffing & Team Leadership

- Recruit, train, supervise, and evaluate facility operations staff.

- Assign daily/weekly responsibilities and ensure high performance and accountability.

- Approve time-off requests, submit payroll, and implement corrective action when needed.

- Build a positive, high-performance culture rooted in trust, growth, and service excellence.

Facility & Financial Oversight

- Oversee kitchen budget, purchases, and operational costs.

- Approve purchases within designated limits and report capital improvement needs.

- Conduct regular audits of invoicing and issue fines or credits as necessary.

- Monitor facility condition, manage equipment life cycles, and report on long-term maintenance needs.

- Provide after-hours on-call support for facility emergencies.

Required Qualifications

- Property Management experience (mandatory)

- Coaching or teaching experience in business, sports, or professional settings

- Proven sales experience (retail, property leasing, or B2B preferred)

- Strong customer service and communication skills

- Basic financial literacy with the ability to manage budgets and track revenue/expenses

- People management experience: hiring, training, and performance evaluation

- Proficiency with CRM systems, invoicing software, and general office tech

- No kitchen or food experience necessary—equipment training is provided

- Availability for occasional emergency response after hours

Ideal Candidate Traits

- Confident and warm communicator

- Problem-solver and critical thinker

- Organized, proactive, and accountable

- Passionate about helping small businesses grow

- Comfortable enforcing policies and setting expectations